Questions to Ask When Touring a Long-Term Care Facility

Libby Hastings • May 30, 2024

Choosing a long-term care facility can be a daunting experience. Most people have no idea where to begin. There are so many things to consider! So many questions! KABC has compiled a list of eight important questions to ask and have answered, to help make your decision a bit easier. For more information and additional tips, please check out our resources, “Is This the Nursing Home to Choose?” or “Planning for Better Care.”


1) What is the resident to staff ratio? During your tour, inquire about the number of staff in the facility vs number of residents. A higher staff ratio often means residents receive more personalized care and attention. It can also lead to better outcomes for residents including reduced rates of infection, fewer falls and improved quality of life.


2) How do you handle medical emergencies and provide ongoing care? Medical emergencies can happen at any time. What procedure does the facility have in place for handling emergencies while still providing ongoing care to other residents? Delays or inadequate response can have serious consequences for resident health and well-being. Don’t hesitate to ask! Your loved- one’s safety depends on it!


3) What types of recreational activities and social events do you offer? Quality of life extends beyond medical care. Ask about the activities and other events offered. Social isolation can have a negative impact on a person’s mental and physical health, so it’s important for residents to have opportunities for social engagement and connection. A vibrant community enhances residents’ well-being.


4) What safety measures are in place to prevent falls and accidents? Ensuring safety is paramount for residents in long-term care facilities. Falls are a serious concern, especially if call lights go unanswered. When touring, ask about staff

response times to call lights, and what protocols are in place to prevent falls. If a fall occurs, does staff call 911? Do they attempt to pick up the resident or wait for help? Is the fall reported to the Kansas Dept. for Aging & Disability Services? (FYI - reporting is mandatory.)


5) How do you ensure that residents receive personalized care plans tailored to their needs? During your tour, always ask about the process for creating individualized care plans. Advocate for person-centered care. How does the facility assess resident needs and preferences to make sure they receive the care they require and deserve in a dignified fashion?


6) What is the protocol for administering medications to residents? How do you assure accuracy and compliance? Accurate medication administration/management is vital for the health and safety of residents. Ask how the facility maintains accuracy in dosage and documentation. Understanding these processes can help assure your loved-one receives the right medication at the right time.


7) What are your dining options and meal plans offered, including any special/restricted dietary accommodations? Nutrition tailored to individual need, including religious/cultural belief, food preferences or medically-restricted diets is crucial for the well-being of any resident. Ask how these needs are met. Knowing your loved-one is getting the proper nutrition can provide peace of mind.


8) What types of therapies and rehabilitation services are available on-site for residents who require them? Fostering holistic well-being means addressing both physical and mental health needs in long-term care settings. Ask about the availability of physical, speech and occupational therapy services. Are they available in-house? Do you offer mental health support? Understanding these services can ensure the facility offers multidisciplinary care.

Understanding the Special Focus Facility Program

By Libby Hastings • April 21, 2025
Understanding the Special Focus Facility (SFF) Program: What Families Need to Know When Choosing a Nursing Home in Kansas When searching for a nursing home for a loved one, families often look for a place that will offer safe, reliable, and compassionate care. One important—but often overlooked—resource that can help inform that decision is the Special Focus Facility (SFF) Program , managed by the Centers for Medicare & Medicaid Services (CMS). What Is the Special Focus Facility (SFF) Program? The SFF Program was created by CMS to address the most persistent quality problems in nursing homes across the country. Every nursing home that accepts Medicare or Medicaid is regularly inspected to ensure it meets health and safety standards. Most nursing homes will have a few issues identified during these inspections—typically six to seven deficiencies on average—but some facilities consistently fall far below acceptable standards. These nursing homes: Have twice as many deficiencies as the average facility, Have more serious issues , including those that cause actual harm to residents, And show a long-term pattern of poor performance over a span of about three years. Facilities like these may fix issues temporarily, but often fail to address the root causes—resulting in a harmful cycle of repeated violations. That’s where the SFF program comes in. How the SFF Program Works CMS uses inspection data to score nursing homes based on both the number and severity of their deficiencies. Facilities with the highest scores (i.e., the most and most serious problems) are added to a list of SFF candidates . Each state is allowed only a limited number of active SFFs at a time—currently, only 88 facilities nationwide can be enrolled in the program. However, CMS maintains a much longer list of SFF candidates that also meet the criteria but haven't yet been selected for the program due to space limits. Once a facility is chosen as an active SFF: It is inspected every six months instead of the usual once a year. It may face progressive enforcement , such as financial penalties or losing eligibility for Medicare and Medicaid. It must show real, lasting improvements to graduate from the program. A facility "graduates" from the SFF program only after it has two consecutive inspections (after being named an SFF) with no more than 12 relatively minor deficiencies and none at a higher severity level. If a facility continues to have serious violations, CMS may consider terminating its participation in Medicare and/or Medicaid. Why This Matters to Kansas Familie s Being informed about a nursing home’s history can help protect your loved ones. Facilities in the SFF program—or on the candidate list—have serious quality concerns. While some may be working hard to improve, others may continue to struggle with systemic issues that put residents at risk. As of March 2025, the following nursing homes in Kansas are included in the Special Focus Facility (SFF) program: Excel Healthcare and Rehab Topeka (recently closed) Access Mental Health (Peabody) The following facilities in Kansas are currently on the SFF candidate list : Clearwater Nursing and Rehabilitation Center Good Samaritan Society- Liberal Kearny County Hospital Long-Term Care Unit Legacy at College Hill (Wichita) Legacy on 10th Avenue (Topeka) Medicalodges Jackson County Medicalodges Post Acute Care Center (Kansas City) Meridian Rehabilitation and Health Care Center (Wichita) Riverbend Post Acute Rehabilitation (Kansas City) Tanglewood Nursing and Rehabilitation (Topeka) The following facilities graduated from the SFF program: Advena Living of Cherryvale Life Care Center of Osawatomie Anew Healthcare Oxford is a facility that is no longer participating in the Medicare and Medicaid Program. We encourage families to take time to research and ask questions when considering a nursing home. You can access the full national SFF and candidate list on the CMS website here . KABC offers free unbiased Consumer Information Reports on all licensed adult care facilities in Kansas, helping you make an informed choice when deciding between long-term care options. Final Thoughts The Special Focus Facility Program exists to push underperforming nursing homes to do better—but it’s also a signal to the public. When selecting long-term care, knowing whether a facility is on this list can be an important part of making the best choice for your loved one. If you have questions about how to find quality nursing home care in Kansas or want help understanding a facility’s inspection history, don’t hesitate to reach out to our team.

Advocacy in Action (April 2025): Legislative Recap

April 2, 2025
As we move further into 2025, we want to share an update on our legislative advocacy efforts this session. KABC remains committed to championing policies that protect and support older adults and individuals in long-term care. Here’s a look at key legislative developments and where things stand: